PS Public Protection™ Case Study: Riverfork Federal Credit Union
With the onset of COVID-19 in 2020, Riverfork Federal Credit Union in Grand Forks, North Dakota, spent three months helping customers using only its drive-thru. Leadership at the credit union knew that in order to reopen the lobby, changes would need to take place to ensure the health and safety of Riverfork’s employees and customers. One of the primary areas of focus would be the teller line, a high-traffic area that hosted human interaction nine hours a day.